Privacy Policy
How we collect, use, and protect your personal information • Effective May 2025
Contents
1. Overview
Kirameki ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our accommodations in Kitahiroshima Town, Japan.
By using our services or providing us with your personal information, you consent to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information You Provide
When you book with us or use our services, we may collect:
- Full name, email address, and phone number
- Gender, marital status, and age
- Emergency contact information
- Dietary restrictions and accessibility needs
- Payment information (processed through secure third-party providers)
- Communication preferences and special requests
Information Automatically Collected
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website information
- Location data (with your consent)
Information from Third Parties
We may receive information from:
- Social media platforms (when you connect your accounts)
- Payment processors (transaction confirmation)
- Travel insurance providers (with your consent)
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: Processing bookings, managing stays, and providing customer support
- Communication: Sending booking confirmations, updates, and important notices
- Safety and Security: Ensuring guest safety and protecting our property
- Legal Compliance: Meeting regulatory requirements and tax obligations
- Service Improvement: Analyzing usage patterns to enhance our services
- Marketing: Sending promotional materials (only with your consent)
- Emergency Situations: Contacting emergency contacts when necessary
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure payment processing through certified providers
- Regular staff training on data protection practices
Note: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your booking records
- Comply with legal, tax, and regulatory requirements
- Resolve disputes and enforce our agreements
- Improve our services and customer experience
Typically, we retain booking and guest information for up to 7 years after your last stay, unless a longer retention period is required by law or you request earlier deletion.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access
Request access to your personal information we hold
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request a copy of your data in a portable format
To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.
9. International Data Transfers
Kirameki is located in Japan. If you are visiting from outside Japan, please be aware that your information may be transferred to, stored, and processed in Japan where our servers are located and our central database is operated.
By providing your personal information, you consent to the transfer of your information to Japan and processing in accordance with this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying a notice on our website homepage
Your continued use of our services after the changes take effect constitutes acceptance of the updated Privacy Policy.
11. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: contact@kirameki.earth
Address: Kirameki Initiative, Kitahiroshima Town, Chūgoku Mountains, Japan
We will make every effort to respond to your inquiry within 14 business days.